Return policy

Sites that have introduced "har try", a customer service service related to the use and return of pre-purchased products, allow customers to return or exchange purchased products at their convenience.

Please complete the return application form and return the product within the period determined by each store after receiving the product.

■If the size does not fit or it is different from the image, etc.

After placing your order, returns are possible only within the period determined by each store. Please make a request using the return/exchange request form.

If the item is returned due to the customer's convenience, the customer is responsible for paying the return shipping fee.

Thank you in advance for your understanding as we are unable to refund shipping costs for delivery from our company.

■If there is a problem with the product

In the unlikely event that the delivered product is defective or different from the one you ordered, we will promptly return or exchange the product at your request. Please fill out the return/exchange application form within the number of days determined by each store after receiving the item.

After completing the procedure, we will provide you with instructions on how to return the item.

Conditions for non-return/exchange

  • If an application for return or exchange is not received within the try-on days specified by each store after the product arrives at the customer's location.
  • If the product shows signs of use, damage, or stains
  • If product tags or accessories are lost
  • If the product is returned by a method other than that specified by our company.
  • In the case of products sold under special conditions such as non-returnable coupons, etc.
  • For orders that are marked as non-returnable on the product page or campaign page, etc.
  • Underwear, swimwear, accessories, and other products that come into direct contact with the skin without going through underwear, etc.